ReadyCash - FAQ Debit Card

What is the ReadyCash® corporate structure?

ReadyCash Holdings, LLC was organized as a Utah Limited Liability Company to consolidate the ownership of related ReadyCash® operating companies and businesses. Holdings include significant interests in American International Investment, Inc.; American International (Bangladesh) Ltd.; American Worldwide Investment, Inc.; Global Trade Solutions, Inc.; Global Markets, LLC; ScanCashT; ScanTicketT; and other non-financial payment concerns including MEDePayT.
How long has ReadyCash® been in business?
ReadyCash® has been delivering stored-value card solutions since 1998.
How many companies use ReadyCash® services?
ReadyCash® has enrolled and provides service to over 500 companies worldwide in our payroll and merchant programs.
Which financial institutions does ReadyCash® work with?
ReadyCash® has developed primary or secondary card issuing or sponsor relationships with the following US and foreign financial institutions: First National Bank of Central Texas, Bank First, Bank of Utah, Deseret First Credit Union, Janata Bank, Sonali Bank, Agrani Bank, Mercantile Bank, and First Security Bank. We have depository relationships with Bank of America and Zions Bank. ReadyCash® is also happy to work with your financial institution as a team member in delivering custom payment solutions for your company.
How many cardholders does ReadyCash® have?
Over 100,000 cardholders benefit from our services worldwide.
Which countries does ReadyCash® serve?
Our professionals have advised government leaders in many countries on payment systems. Our most expansive national project to date is in the country of Bangladesh where we developed and maintain processing, merchant equipment/services and bank interfaces on a nation-wide basis. Our products and services can be implemented in almost every country in the world. Currently, our international debit program is used by cardholders in the following countries:

Australia
Austria
Bangladesh
Belgium
Brazil
Bulgaria
Canada
China
Columbia
Cyprus
Denmark
Dominican Republic
Finland
Greece
Germany
Haiti
Ireland
Italy
Kenya
Korea
Mexico
Netherlands
New Zealand
Russia
Singapore
Spain
Sweden
United Arab Emirates
United Kingdom
United States of America

What relationship does ReadyCash® have with MasterCard® and Visa®. ReadyCash® has been approved as a MasterCard® MSP and Visa® ISO. As such, we make sure that our card programs comply with the business rules of the major international networks.
What technology capabilities does ReadyCash® have?
ReadyCash® technologists have designed and developed national smart card programs and debit projects, including; server/processing systems, POS applications and interfaces for banks and corporate clients. Our technology team members have been responsible for some of the milestone achievements in the card industry. Some of their accomplishments include a) patents on fundamental smart card technologies, b) software development on the first gas pump credit card implementations, and c) project development for US military card applications. General Product Queries
What Products does ReadyCash® Offer?
ReadyCash® delivers a wide range of payment tools. Our primary product group consists of stored-value card products including smart cards, PIN debit, Signature debit, gift and ATM solutions.
Except for overdraft privileges on some of our debit products, ReadyCash® does not offer credit products.
What is the difference between Stored-Value cards, ATM cards, Debit Cards, etc.?
Although these terms originated from differing product types, in common usage, they are often used interchangeably. You would be well advised to not assume that anyone else has exactly the same understanding of a term as you do.
For example, ATM cards may refer to cards that only work within a given network of ATMs. That network could consist of 5 ATMs or 500,000 ATMs. As an ATM card, the person may be referring to the ATM capabilities of a debit card that does much more. You don't know unless you ask.
Debit cards can refer to ATM cards or Stored-Value cards, but can usually be categorized as either PIN based cards or Signature based cards. Signature based cards are more flexible, but often come with a considerable financial risk to the company.
Stored-Value cards could refer to any of the above cards or Smart Cards or Gift Cards.
At ReadyCash®, although we may use these terms occasionally, more often, we refer to a particular product (eg. Maestro®, or MasterCard® Signature Debit) and define the features of that product.
Does ReadyCash offer Visa® and MasterCard® programs?
Yes. Our relationships with MasterCard®, Visa® and issuing banks allow us to provide both Visa and MasterCard programs. We can also provide private networks that operate independently or access the popular global networks.
What is Maestro® and what is the benefit when there is a Maestro logo on a debit MasterCard?
Maestro is the lead debit brand for MasterCard International and offers cardholders secure, convenient access to their deposit accounts from anywhere in the world. Maestro is the only on-line, PIN based global debit brand that can be used to make purchases and to provide access to cash at ATMs. The Maestro brand mark now appears on over 511.1 million cards worldwide.
Can debit cards be used for on-line shopping?
PIN based cards have traditionally not been accepted on-line. On-line usage of PIN based cards is possible, however, under the following circumstances:
- MasterCard® is actively promoting their SecureCode® tool which will allow use of Maestro® products online. MasterCard® has a goal of system-wide implementation of this program throughout their on-line merchant base by June of 2005.
- Companies who use ReadyCash® cards as a payroll device can also use the cards as a form of payment for either on-line or telephone based sales. The use of ReadyCash® cards for these purchases ensures that the customer will not 'chargeback' the transaction.
What is MasterCard® SecureCode®?
SecureCode® is an online tool developed by MasterCard® primarily to protect merchants from cardholder chargebacks. SecureCode® also provides issuers with a new way of supporting Maestro® debit transactions over the Internet, and opens the door to more cross-border transactions with merchants in countries where debit is more established than credit.
How secure is a debit card?
Although any card product has the potential for fraudulent abuse, stored-value products fall in three basic categories relative to risk:
Smart Cards are the most secure stored value product available. An encrypted chip on the card interacts with a specialized reader using secret keys. Transactions are typically authorized by PIN or biometrics.
PIN based debit products are the most secure of the magnetic stripe based card products. PIN authorized transactions with fund transfers in real time assure that the cardholder has authorized the transaction and further, that the cardholder cannot access more funds than authorized.
Do you offer Virtual Credit Cards for on-line shopping?
ReadyCash® has a reseller agreement that allows us to market Virtual Credit Cards to our cardholders. Quantity discounts can be arranged.
Cardholder Queries
(Unless otherwise noted, answers to cardholder queries primarily refer to our standard product. Custom product cardholder operations and interfaces may differ.) 17-Where can the ReadyCash® Maestro® card be used? Our Maestro® products are accepted for purchases at close to 9.6 million merchant terminals in 93 countries and territories and over 900,000 MasterCard/Maestro/Cirrus ATMs worldwide.
How soon will I receive my money?
Once we have received funds and a funding file from your company, (or your funds have been received into our operations account from the various personal funding methods), money is usually available on your card within 24 hours.
How can I check my balance and transaction history?
Card balance and transaction information is easily accessible at www.readycash.com.
Do I need a user ID or password to view my account details on-line?
You will need your card number and a passcode to view your account details. The passcode is sent to you with the card fulfillment materials.
Is there a cost for on-line access?
On-line access to card balance and transaction data is free of charge for ReadyCash® cardholders.
Can I get a printout of my purchases?
It is easy to print the on-line transaction data. You can also save the file or 'cut and paste' it to an excel or word document for easy reference.
Do I have to withdraw funds from my card account within any particular time frame?
No. You can keep your funds safe on your card as long as you have an active account.
Are there limits to how much can be withdrawn from the card?
Under our standard program, there are two applicable limits · $1,500.00 during any one business day · $5,000.00 in any 10 day period
These limits may be adjusted on a custom program.
Are there card-to-card transfer capabilities?
On-line card-to-card transfer is available with our standard product. Corporate requests for card-to-card transfers can also be accommodated through funding files.
Can I get my money via check or wire?
Yes. If you would like to have funds removed from your card and sent to you via check or wire, that request can be accommodated.
How do I order a check or wire transfer?
A check or wire transfer can be ordered at the ReadyCash® website at www.readycash.com (*additional fees apply)
Can I load funds onto the card?
In addition to company direct deposit, there are several methods for adding funds to your card, including:
- Mail-in check or money order
- Transfer from 3rd party portals such as e-gold or e-bullion
- Electronic Check / ACH
- Financial Institution Wire
- Bank Deposit
You may visit http://readycash.com/fundingoptions.php for additional information.
If I take my money out in a currency other than US$, what exchange rate do I pay?
When funds are withdrawn from an ATM or a purchase is transacted at a Point of Sale Terminal, ReadyCash® uses Visa® and MasterCard® network exchange rates, typically much more favorable than rates offered by local banks.
Can I order more cards?
Yes. If you would like cards for family members, you can enroll new cardholders at our web site, www.readycash.com. On-line transfers from one card to another can also be ordered at our site.
Is there a telephone number for customer service?
General ReadyCash customer service is available at 888-274-5717. Specific card customer service is accessible at the number shown on the reverse of your card.
Is on-line customer service available?
Yes. For online customer service, you may use our "contact us" form at www.readycash.com, or send an email to support@readycash.com. If you have a question regarding the timing or amount of your payroll / commissions payment, please contact your company first.
In which languages is customer service available?
We have customer service specialists with fluency in English and Spanish. Translation software is available at our site for many languages.
What happens if I lose my card?
If you lose your card, you should immediately call 1-888-851-7345.
What happens if my card is stolen?
If you believe your card is stolen, you should immediately call 1-888-851-7345.
Who is liable for purchases on stolen cards?
It is your responsibility not to share your PIN with anyone. If you do share your PIN, you may be liable for all losses if your card is stolen.
Regarding lost / stolen cards, the terms and conditions of our standard card agreement reads as follows:
"If you believe that your card has been stolen, or that someone has transferred or may transfer money from your card account without your permission, call us toll free at 1-888-851-7345. If you notify us within two (2) business days, you can lose no more than $0 if someone used your card without your permission. If you do not notify us within two (2) business days after you learn of the loss or theft of your card and we can prove that we could have stopped someone from using your card and we can prove that we could have stopped someone from using your card without your permission if you had promptly notified us, you could lose as much as $50. Also, if your statement shows transactions that you did not make, tell us at once. If you do not tell us within 60 days after the statement was made available to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time and you are grossly negligent or fraudulent in the handling of your Card. If your Card has been lost or stolen, we will close your Card Account to keep losses down."
ReadyCash Benefits Program Queries
Are overdraft privileges available on ReadyCash® cards?
Yes. Subject to approval based on cardholder usage (not credit scores), overdraft privileges are available on our standard product. No company risk is involved with this feature.
Does ReadyCash® offer any other cardholder benefits?
We have been aggressively expanding our cardholder benefits program. Currently through our program, cardholders have the opportunity to save thousands of dollars a year on valuable products and services.
Our benefits program is rapidly expanding, however, we currently offer the following privileges:
- Free healthcare benefits for 30 days.
- Healthcare savings up to 60%. Our program offers discounts of up to 60% on healthcare services and products at over 500,000 providers. This unique, comprehensive plan has no annual fees and no waiting periods.
- Free DVD rentals for 30 days. No late fees. No shipping costs. - Weekly savings on groceries.
- Movie tickets discounted up to 40%
- Free software.
- Air miles for card usage. Our air miles program can be used on most major airlines with no blackout dates.
- Restaurant savings of up to 50%.
- Free vacations and discounts on airfare, car rentals, hotels and cruises.
- 50% off printable coupons on many great products.
- Domestic and International long distance calling cards with rates as low as 1.4 cents a minute.
- Unlimited long distance calling plans.
- Discounts on RV rentals
- Savings on online purchases from major retailers including FTD and the Sharper Image.
- Prepaid Legal plans
- Wholesale rates on corporate jet charters.
*Some of the products / services offered to our cardholders require additional fees. If any of your questions were not fully answered in this document, feel free to "contact us" at www.readycash.com
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Copyright © 1998 - 2007 ReadyCash Holdings, LLC, All Rights Reserved. ReadyCash® Stored Value / Prepaid Debit Cards are issued by Janata Bank, Sonali Bank, Agrani Bank, Mercantile Bank, First Security Bank, and MetaBank, member FDIC. (Please see back of card for your issuing bank.)